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Business of the Year: Business Services

Published Monday Jun 18, 2018

Author Matthew J. Mowry

Business of the Year: Business Services

Calling All Cargo Moving and Storage

Michael Carlton, Owner and President

Michael Carlton always delivers when called upon, whether to serve his country as a marine, helping customers move or even to don a pair of tights and dance ballet for the Dancing with the Dover Stars to raise funds for the Dover Community Senior Center.

He and his staff of 20 have been dedicated to growing a different kind of moving and storage company over the past 11 years—one dedicated to raising the standards of professionalism in the industry while contributing to the community. “I want to use what I’m building here to give back,” Carlton says.

And that model has worked, garnering Calling All Cargo in Dover such accolades as the Better Business Bureau Torch Award, the Dover Chamber of Commerce Volunteers of the Year Award and Catapult’s Rising Stars award.

The company had humble beginnings. After serving in the U.S. Marines, Carlton worked his way through college at a moving company. After earning his business degree, he decided he could create a better moving company and relocated with his wife, Julie, back to her native NH to start Calling All Cargo with only a folding table, a laptop and an old box truck.

He created his company’s slogan, “Moving with a Purpose,” and took it to heart. The then-fledgling company volunteered to move the NH Children’s Museum, including its giant yellow submarine, from Portsmouth to Dover for free. Every Thanksgiving, Calling All Cargo transports thousands of pounds of food for the Cornucopia food pantry and delivers food baskets to families in need. Most recently, the veteran-owned company donated funds, trucks, logistics, and storage to Veterans Count to deliver and store eagle statues that were auctioned off to local businesses. That’s just a few of the many ways Carlton and his company give back.

Carlton also wants his company to be a leader in its industry. In 2017, Calling All Cargo built a training facility at its Dover headquarters complete with kitchen items, sofas and bedroom furniture. Before they ever set foot on the truck, movers go through an extensive training including pad wrapping, packing, disassembly, hoisting, art/mirror training and piano moving. The company has a claim rate of under 5 percent from damages during moves. It also emphasizes worker safety and has an onsite gym to help employees stay in shape. The company has an A+ rating with the Better Business Bureau of NH.

Carlton wants to eventually open branches and a larger training facility. “We don’t want to settle,” he says. He added “white glove” moving services for designers two years ago and is expanding moving and storage services to the Manchester area.

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