Macy’s is reopening to customers and communities in New Hampshire. Following the Centers for Disease Control (CDC), state and local guidance, select Macy’s stores will be open to the public from 11 a.m. to 7 p.m., offering contact-free curbside pick-up.
Open Macy’s Locations in NH (in-store shopping, curbside delivery, and in-store pick-up)
- Macy’s Fox Run
- Macy’s Mall Of New Hampshire
- Macy’s Mall At Rockingham Park
- Macy’s Pheasant Lane
“We are ready to welcome our customers back to Macy’s stores in New Hampshire,” said Marc Mastronardi, chief stores officer at Macy’s. “We’re introducing new precautions to keep your family and ours safe and are now offering curbside pick-up to make getting what you want quick and easy. Our teams have come together and supported each other and our communities throughout this challenging time, and we look forward to safely serving our customers whenever they are ready to shop.”
Safety Measures In-Store
For customers shopping in-store, Macy’s has implemented enhanced safety and wellness procedures to combat potential health concerns, complying with the CDC’s recommended protocol. This includes frequent and enhanced cleaning in heavily trafficked areas and on hard surfaces; implementing social distancing guidelines to maintain six feet between all customers and colleagues; installing sanitation stations in frequently-visited locations throughout the store, as well as installing plexiglass at select registers. Macy’s is also asking colleagues to wear face masks to help prevent the spread of the virus and is employing daily colleague wellness checks before reporting to work.
Contact-Free Curbside Pick-up
Items bought for Store Pick-Up on macys.com or the Macy’s mobile app will be eligible for free curbside pick-up Monday through Friday between 11 a.m. and 5 p.m. A Macy’s colleague will confirm their order and place the merchandise in the trunk of the car, limiting contact between customers and colleagues. At select locations open to the public, customers can also pick-up orders from the “At Your Service” desk inside the store.
In March, Macy’s Bag Hunger program raised $1.5 million, including more than $5,000 to provide year-round support to local food banks in NH. With help needed now more than ever, Macy’s invites customers to round up their in-store purchase to the nearest dollar (up to $.99) and donate the difference directly to a community food bank chosen by each local store.
Macy’s has extended its return policy allowing customers to return merchandise purchased online up to 60 days beyond the original end date noted on the receipt. Items purchased in a store must be returned to a store. If the last day to return merchandise fell within the store closure timeframe, customers will have an extra 30 days to make a return once the stores reopen. Returned merchandise that is in salable condition will be held aside in a; separate Return Collection Depot before being returned to the sales floor.