On Call International • 11 Manor Parkway, Salem • oncallinternational.com
Top Employee Engagement Survey Measures: I know what my organization is trying to achieve strategically: 93% agree
The mission and purpose of my organization makes me feel that my job is important: 93% agree
President: Thomas Davidson
Years in Business: 29
Full-time Employees: 104 (68 in NH)
Years on List: 1
While On Call staff work around the clock to make sure travelers are safe and getting wherever they’re going, the company is fostering a culture of empathy, education, and collaboration. Everyone is willing to step in to assist when a crisis happens. During a time of crisis people from all departments help outside of their typical job descriptions.
On milestone anniversaries, employees receive brand-name electronics, jewelry, health and fitness products, and more. Employees also receive bonuses, cash rewards, or gift cards for outstanding performance or achievements. And because On Call is literally on call 24/7, 365 days of the year, children come into the office during major holidays for cookie decorating or trick or treating.
At On Call, work flexibility is key. Call center employees are given the opportunity to work a four-day work week, and other employees are allowed to have a hybrid schedule. On Call allows for six weeks paid paternity leave and 12 weeks of paid maternity leave. The company partners with a caregiving support service for families with complex, chronic and ongoing care needs. The company pays 100% of the cost and it can be used for anyone for whom the employee is a caretaker.
One of On Call’s top development programs is its six-month Elevating Women in Leadership program that helps women realize their potential within the organization by honing leadership and communication skills.
On Call takes care of its employees’ emotional and physical health, offering gym memberships and access to the Headspace app, which offers content for meditation, fitness, better sleep, and focus. The company will match employees’ donations to nonprofits and also rewards the time employees volunteer, applying an hourly rate that accrues as a donation.