Say These 7 Words When Employees Bring You Problems

Imagine that one of your employees walks into your office and says “Boss, we’ve got a huge problem with the ACME account; they’re angry and I think we might lose their business!” This is one of those situations that rightly spikes a leader’s blood pressure. But as much as the wrong response risks losing the ACME account, the wrong response also risks ruining the effectiveness, accountability and future growth of your employee. According to Forbes Contributor Mark Murphy, the right response might surprise you. Read the story at Forbes.com