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A 2019 Best Company: Granite State Credit Union

Published Thursday Nov 21, 2019

Perks are great, but it’s culture that keeps employees. No one knows that better than the organizations on the 2019 list of the Best Companies to Work For in NH. Firms had to complete an extensive employer application detailing not only their benefits, but the policies and programs they have in place geared to creating a great workplace for employees. Here is a profile of one of this year's winning companies:


Credit union


CEO: Denise Barstow
Years in Business: 74
Full-Time Employees: 125
Part-Time/Temporary/Seasonal Employees: 25 (Benefits offered)
Years on List: 2
Address: 1415 Elm St., Manchester NH 03101
Website: gscu.org

Top Employee-Engagement Survey Measures:
My manager is interested in my well being: 96% agree
I have the freedom to make the necessary decisions to do my work properly: 96% agree

Good companies listen to their employees. Through the Employee Engagement 360 program, Granite State Credit Union sets up one-on-one meetings between employees and the vice president of employee engagement to solicit feedback in a variety of areas. Findings and action items are reviewed and completed monthly by management and circulated to employees to show that their ideas were being considered. As a result, GSCU improved communication by issuing a monthly message from management, overhauled its intranet, improved training and better communicated the methods used to determine compensation and benefits.

A “Cheers for Peers” program lets co-workers send thank you or recognition cards to fellow employees along with a small gift and treats, and a monthly winner is drawn for time off with pay. Managers can send “appreciation packs” to employees that include a thank-you card, $5 gift card and candy.  The executive team sends thank you cards to staff members who have gone the extra mile along with tokens that can be redeemed for gift cards or paid time off.

There’s an annual tuition reimbursement of $5,250. GSCU employees can also job shadow any position to explore potential next steps in their career.  The credit union uses “sales buddy” and “lending buddy” coaching programs that facilitate experienced staff mentoring other employees.

Through the GSCU “Values in Motion” campaign, employees submit examples from their work day that reflect the current month’s value (passion, integrity, respect, commitment, innovation, accountability). Anecdotes are shared with staff and each example earns the employee an entry into a monthly prize drawing.

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