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#13 Best Company to Work For: Mascoma Bank

Published Thursday Nov 8, 2018

Author Judi Currie

Perks are great, but it’s culture that keeps employees. No one knows that better than the organizations on the 2018 list of the Best Companies to Work For in NH. While they offer some amazing benefits and policies, those are just the tools they use to drive the cultures that ultimately engage employees. Here is a profile of one of this year's winning companies:

A mutually owned bank

President and CEO: Clayton Adams
Years in Business: 119
Full-time Employees: 306 (151 in NH)
Part-Time/Temporary/Seasonal Employees: 28 (23 in NH) (benefits offered)
Years on List: 1
Address: 67 North Park St., Lebanon, NH 03766
Website: mascomabank.com

Top Employee Engagement Survey Measures:
I am encouraged to learn and develop new skills: 95% agree
I know what my organization is trying to achieve strategically: 95% agree

When it comes to finding ways to make life better for employees and customers Mascoma Bank turns to the experts—its employees. They are encouraged to submit ideas through the bank’s “Better than Best” program. Then graduates of the bank’s leadership program are challenged with researching and potentially implementing those suggestions.

Mascoma offers a profit-sharing program and every employee is eligible for a payout if the bank does well. The CFO shares financial information monthly so employees can gauge progress; meanwhile, teams meet to brainstorm ideas to boost results without negatively affecting either customers or employees.

When employees reach anniversary milestones, they can choose how they want to be rewarded, with either a bonus or time off, starting at $100 or a day off at five years of service and increasing by another $100 or another day off for every five years. A peer-to-peer recognition program called the Values Image Awards allows team members to recognize anyone in the company they’ve seen demonstrating the values of employee wellbeing, mutual respect and trust, and commitment to excellence. Each quarter, award recipients are entered into a contest for a $50 gift certificate. Employees can also collect Values Image Awards throughout the year and turn them in for prizes.

Senior leaders and department managers show their appreciation in creative ways, including making breakfast for their employees, bringing in licensed massage therapists, and organizing beer or wine tastings on Friday afternoons, and pot luck lunches.

Through a program called Work United, employees have access to resource coordinators who come on-site regularly to help solve non-work-related issues that may be causing them personal or family stress and get in the way of work. Through the program, employees are connected with appropriate resources to help them.

Employees can also access a loan/savings program, where loan payments are made via payroll deduction and once the loan is paid off, the payment continues to be deducted from the employee’s salary although redirected to their savings account.

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